Effective Date: September 1, 2023
At Naxos Watch Company, we want every purchase to feel like the perfect fit. If your watch is not exactly what you expected, we are here to help make it right.
Returns Within the United States
Naxos accepts returns for items that have not been worn, sized, or altered within 14 days of delivery.
Returns received after 14 days of delivery, or items showing any visible wear or alteration, may be subject to a 40% restocking fee, which will be deducted from the total refund amount.
To qualify for a return, all items must include:
- Original product packaging
- Watch boxes and protective materials
- UPC labels and tags
- All accompanying materials originally included with the product
Items must be returned in the same condition in which they were received.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, the standard return restrictions will not apply.
Please notify us within 3 business days of delivery so we can resolve the issue quickly.
Our team will work with you to determine the best solution, which may include replacement, repair, or refund.
How to Initiate a Return
To begin the return process, please contact our support team.
Please note that Naxos reserves the right to determine whether a prepaid return label will be issued.
If any fraudulent or unlawful behavior is suspected, Naxos reserves the right to decline the return request.
For assistance, contact us anytime:
Holiday Return Policy
Purchases made between November 14 and December 28 are eligible to be returned until January 18 of the following year.
Items marked Final Sale are not eligible for return or exchange.
Final Sale Items
All items become final sale 30 days after the delivery date and are no longer eligible for return.
Additionally, any item marked Final Sale at the time of purchase cannot be returned or exchanged.
Examples of Final Sale items may include but are not limited to:
- Gift Cards
- Fragrances or accessories
- Limited edition watches
- Unique collector editions
- Refurbished or renewed watches
Refunds or credits will not be issued for Final Sale items.
Refund Options
Refunds will be issued to the original form of payment used at checkout.
Any applicable shipping costs may be deducted from the total refund amount.
When Will I Receive My Refund?
Once your return has been received and inspected:
- Most banks process refunds within 3–5 business days, depending on the financial institution.
- Please contact your bank directly for details regarding processing times.
For all other refund methods, please allow 5–7 business days for the return to be processed and the refund issued.
You will receive an email confirmation once your refund has been completed.
